![]() MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. Performs additional responsibilities as assigned.Maintains knowledge of the operational procedures performed by the Learning and Organizational Development team. Facilitates quality improvement efforts through teamwork and problem solving to achieve department, divisional and company goals.Partners with Engagement and Success leader to improve internal quality services contributing to enhanced associate satisfaction and loyalty. Works effectively with department trainers to ensure standard operating procedures are aligned to achieve performance excellence. Conducts analysis creates custom reports and consults all levels of the organization on improvement strategies.Participates in the selection and design of Experience Management Software that integrates various feedback channels from both customer and associate. Hands on leader to manage company’s Service Quality efforts. Utilize Voice of Customer/Associate (VOC/A) data to improve service delivery system and associate engagement efforts. ![]() We're hiring a Service Quality Supervisor to join our dedicated team of professionals. Now you can join the team that makes this a great place to work! You already know that MotorCity is a great place to play. Service Quality Supervisor, MotorCity Casino Hotel
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